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Monday, April 25, 2011

too good not to share

I pray each of you had a blessed Easter as we celebrated the Risen King.  We did over here at Team Alexander.  My sister in law, Melissa, saved the day I tell you, saved the day, or tell me.

Hill woke up sick on Easter morning and stayed home from church. Family came to our house for lunch and I was pretty sure that Hill had strep throat and proceeded to try to figure out best way to get him the needed meds.  I had 2 choices (so I thought), pay $100 and take him to the local Care Now to get him seen, treated and begin meds or wait until today to start calling our Dr at 9:00.  I LOVE our Dr, love him but this is the scene in many homes on any given day around here.  Child is sick and you need to take him/her to the Dr.  You wait until 9:00 when they start answering phones and have redial ready to go, hoping and praying that you are the lucky one to get a quick answer.  Much like the old days and trying to win a contest on the radio.  You get the picture.

Sometimes you win, and other times, well you wait hours to get someone to answer and then you get "worked in" to see the Dr.  "Worked in" means a VERY long wait at the office.  It also means contracting every illness that your child didn't have prior to this VERY long wait.  It also means that the healthy kids that you had to schlep to the Dr with you, will place you right back here the same time, the very next week.

So as we were all sitting around the kitchen talking my very smart sis in law asked me about White Glove. Have you ever heard of it?? I vaguely remember hearing a commerical and thinking now that is something, must be too good to be true.  Never gave it a second thought.

I called to see if they took our insurance and sure enough they do!  They said someone would come to the house (it was Easter Sunday afternoon) in the next 1-2 hours and treat my son---- for the exact same co-pay as I would have paid my Dr. if we had gone in to see him.  I wanted to cry and hug Melissa and her friend Kristi that told her about it.....wanted to hug them all.

I was still a tad sceptical because it just sounded so incredible.  Hill stays in bed, he gets treated at home, for the same co-pay we would owe our Dr.  Well, I am a skeptic no more.

James (the nurse practictioner) arrived right on time.  He was professional and very friendly, though possibly a tad overwhelmed by his captive audience.  All 6 kids, a neighbor, Moody and I were sitting around simply amazed at what was taking place.  We may need to get out more.......ok, so he comes in and first hands Hill a Get Well Kit.  Seriously? A goodie basket!  It had a can of chicken noodle soup, crackers, apple juice, a Gatorade, jello, Tylenol, Advil, cough drops, kleenex and a whole lotta love.  He proceeded to ask Hill some questions, does a strep test, a mono test and then hands us our medicine.  No trip to the pharmacy. Nope.  We love you James.

We told him that he would be seeing him again.  They treat anyone over the age of 2.  The last time that I was sick I called my Dr to schedule an appt and they could see me the next Wednesday.....  James and the other NP work 365 days a year from 8am - 8pm.  How great is that?

If you haven't spent the hours that I have waiting to schedule an appointment or waiting in very small examining rooms with way too many children, you might think that I am over reacting here..........but seriously this is BIG people.  :)

They aren't in every city, but check to see if they are in yours.  You are welcome.


Gayla said...

Oh seriously!!! That is amazing and crazy and I'm googling to see if we have one in my town as soon as I click "publish your comment!!!" ;-)

Jen said...

Really??? And you did not mention that in our many phone calls!!!! That is unbelievable. I would have sent James home with an Easter basket:) Did he have strep?

Erica said...

You are flipping kidding me?! Best invention EVER. For sure. I was going to say it sounded like you needed some leftover Ethiopia meds on hand. ;)

Christy. said...

The best invention EVER!! I'm googling right now!!

Heidi Klopfenstein said...

AMAZING!! I just checked, and they service AZ--YIPPEEE! Thank you!!!

We Are Family said...

WOW! Like the good ole days when Dr's made house calls! LOVE IT!

mama becca said...

wait. what?
i mean, my dad is a family doc so this is my "normal"... but this? for the majority of people without doctor-dads? this is brilliant. a-maz-ing.

Deena said...

That is AMAZING! I am so looking into it! I can totally relate to the saga of calling the doctor's office first thing in the morning...I hate that. Thanks for sharing!!!!

Lori said...

This blows my mind. So cool.

Sharon said...


Anonymous said...

That is truly amazing! I take it you must live in the states. I haven't read your profile yet. I would pay for something like that service but don't even have the option

John McElhenney 2.1 said...

Emily, thank you so much for your amazing work and your testimony to WhiteGlove's health services. I know I have thanked you via email, but I wanted to say thank you here as well.

The post where I share your writing is here:


John McElhenney

Bob said...

Hi Emily,

Thank you so much for sharing your WhiteGlove experience with others. We truly appreciate it!

We started WhiteGlove to change healthcare in America by lowering the cost and improving the experience. And we work hard to do it.

It delights us immensely that you appreciate what we do.


Bob Fabbio
CEO, WhiteGlove House Call Health

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"Religion that God our Father accepts as pure and faultless is this: to look after orphans and widows in their distress and to keep oneself from becoming polluted by the world." James 1:27
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